Felting school online
Frequently asked questions
How do I order the tutorial?
Choose a video tutorial in our catalogue. There are 2 buttons on the bottom of the page – one to buy a tutorial to watch it online and download to your own computer, another to order a video tutorial on a USB flash drive, it arrives to you by mail. Choose the preferable option and proceed to the payment. The payment is made with PayPal. Write your name and email address. After your payment you will receive a link to the video tutorial to the indicated email.
Does access to the course have any time limits?
After the payment you can download the tutorial to your computer or a flash drive: it is yours forever.
Can I download a video to my computer?
Yes, you can watch it online or download it. If you have problems with downloading the tutorial, please contact us: school@feltru.com
What should I do if I have difficulties with payment?

Please, contact us school@feltru.com so we can fix your problem!
I didn't receive an email with the tutorial
Our emails are sent automatically, however mistakes happen sometimes. Please, check the SPAM or promo email folders. Contact us school@feltru.com so we can fix your problem!

I didn't receive an email with the payment confirmation
Our emails are sent automatically, however mistakes happen sometimes. Please, contact us school@feltru.com so we can fix your problem!

I ordered a tutorial on a USB flash drive by mail. When will I get it?
After we receive your payment, we make up your order and ship it from Russia to you via airmail. It takes 1-3 days to make the parcel ready for shipping. After we mail it, our manager sends you a tracking number of the parcel to your email. It usually takes 10-14 days to ship, but the impacts of the pandemic are causing significant delays.

Please, note that the price of a tutorial on a USB flash is a little higher, as you pay for the flash drive and the shipping.

The parcels with video tutorials are marked as "present" for the customs, with no declared value.
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