Felting school online
Frequently asked questions
How do I order the tutorial?
Choose a video tutorial in our catalogue. Click the button on the bottom of the page to buy a tutorial to watch it online or download to your computer. If you want to order a video tutorial on a USB flash drive, which arrives to you by mail, please, contact us: school@feltru.com
The payment is made with PayPal. Write your name and email address. After your payment you will receive a link to your personal student's account to the indicated email.
Student's personal account
We are happy to introduce you Felting school's new feature: student's personal account!

From now on you will have a constant online access to all of your purchased video tutorials. No need to wait or look for the link: they are all at your personal account. You can still download the courses to your computer (use the tab "Download course") or watch the tutorials online.

Password for the account is generated automatically, you can change it using Settings tab.

You can enter your account at tvfelt.com (click "Personal account" button at the top of the page).

If you see that some courses you purchased are missing from the account, or you used different emails for each purchase, please, contact us: school@feltru.com

Does access to the course have any time limits?
After the payment you can download the tutorial to your computer or a flash drive: it is yours forever.
Can I download a video to my computer?
Yes, you can watch it online at your personal student's account or download it. If you have problems with downloading the tutorial, please contact us: school@feltru.com
What should I do if I have difficulties with payment?

Please, contact us school@feltru.com so we can fix your problem!
I didn't receive an email with the tutorial
Our emails are sent automatically, however mistakes happen sometimes. Please, check the SPAM or promo email folders.

You also have a constant online access to all of your purchased video tutorials. No need to wait or look for the link: they are all at your personal account. You can download the courses to your computer (use the tab "Download course") or watch the tutorials online.

Enter your account at tvfelt.com (click "Personal account" button at the top of the page).

If the tutorial did not appear at your personal account and you didn't recieve the email, please, contact us school@feltru.com so we can fix this problem!

I didn't receive an email with the payment confirmation
Our emails are sent automatically, however mistakes happen sometimes. Please, contact us school@feltru.com so we can fix your problem!

I ordered a tutorial on a USB flash drive by mail. When will I get it?
After we receive your payment, we make up your order and ship it from Russia to you via airmail. It takes 1-3 days to make the parcel ready for shipping. After we mail it, our manager sends you a tracking number of the parcel to your email. It usually takes 10-14 days to ship, but the impacts of the pandemic are causing significant delays.

Please, note that the price of a tutorial on a USB flash is a little higher, as you pay for the flash drive and the shipping.

The parcels with video tutorials are marked as "present" for the customs, with no declared value.
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